January 20, 2021 – Telephone Update
Our phones appear to be back up and running this morning, however if you continue to experience any issues, please email us at hello@oaklandsvet.ca and one or our Reception Team members will respond as soon as possible. Again, we apologize for any inconvenience this may have caused.
COVID PROTOCOLS
We continue to have several safety measures in place and ask that you do the following:
If you are arriving to pick up food or medication, or your pet following a procedure, please line up to the right of the door.
We will only be allowing two clients into the Reception area at one time. MASK WEARING IS REQUIRED for entry and social distancing rules are in effect. Please note, clients finishing their appointments may also be waiting out of sight to check out. A Reception Team member may ask you to wait just a moment to make room for exiting clients.
If you are arriving for a scheduled appointment (including surgery drop off), please remain in or near your vehicle and call 250-590-4455 for instructions. We know it is often difficult to get through on the telephone due to extremely high call volumes. We anticipate an improvement in this regard as our Veterinarians will now be seeing clients in person.
If you wish to accompany your pet during their exam you may now do so, however we will only be allowing ONE human in the exam room and that human will be REQUIRED TO WEAR A MASK– sorry, no exceptions. If you are unable to wear a mask, we are still happy to see your pet without you.
By now we all know that you know the drill but just in case, this is a reminder that if you have any COVID-19 of cold symptoms, have been in contact with someone with COVID-19, or have traveled outside of BC in the past two weeks, you will not be permitted to enter the building.
As much as we hope our “re-opening” will go perfectly, we know there could be a few hiccups. We continue to face much higher than normal call volumes and are still trying to “catch up” on cancelled procedures and appointments. Your patience is very much appreciated.
We look forward to seeing you again.
