April 1, 2021 Update – telephones are intermittent
Our sincerest apologies as our Phone System continues to fail intermittently. We are in the process of trouble shooting and replacing network equipment as required, however this is a gradual process. If you are trying to reach us by telephone but are unsuccessful, please email us at hello@oaklandsvet.ca and our of our dedicated Reception Team Members will contact you. Again, we are terribly sorry for any issues this may cause. We love our technology – most of the time!
TELEPHONE HOURS
As of Monday February 15, 2021, our telephones will not be answered between 8am and 8:30am Monday thru Friday. This is to allow our Reception Team to admit surgical patients as efficiently as possible.
COVID PROTOCOLS
We continue to have several safety measures in place and ask that you do the following:
We will only be allowing two clients into the Reception area at one time. MASK WEARING IS REQUIRED for entry and social distancing rules are in effect. Please note, clients finishing their appointments may also be waiting out of sight to check out. A Reception Team member may ask you to wait just a moment to make room for exiting clients.
If you are arriving for a scheduled appointment (including surgery drop off), please proceed to Reception. If there are already two clients in Reception, please line up to the right of the entrance and one of our Reception Team Members will let you know when it is safe for you to enter.
If you are arriving to pick up food or medication, or your pet following a procedure, please line up to the right of the entrance.
If you wish to accompany your pet during their exam you may now do so, however we will only be allowing ONE human in the exam room and that human will be REQUIRED TO WEAR A MASK– sorry, no exceptions. If you are unable to wear a mask, we are still happy to see your pet without you.
By now we all know that you know the drill but just in case, this is a reminder that if you have any COVID-19 or cold-like symptoms, have been in contact with someone with COVID-19, in contact with someone who is awaiting a COVID test, or have traveled outside of Canada in the past two weeks, you will not be permitted to enter the building.
We continue to see much higher than normal call volumes. In order to assist our Reception Team Members, we ask that clients use MyVetStore to place food orders and email for prescription refill requests. Thank you for your continued patience and understanding.
We look forward to seeing you again.
OUR TEAM